Help and FAQs S

1. Tickets not received/ lost
2. Order time limit expiration
3. I can´t print my ticket
4. Tickets via post
5. Tour cancelled/ date changed
6. Refunds
7. Tours with children
8. Discounted tickets
9. Additional fees
10. Mobile tickets
11. Vouchers
12. Hotel pickup
13. Meeting points
14. I can´t find the meeting point
15. Best time to arrive to a tour
16. Contact us

 

1. Tickets not received/ lost

I have not received or I accidentaly deleted the confirmation email with e-Tickets. What should I do?

  • First of all, please check your spam folder.
  • Please contact us and we will re-send you the e-Tickets.
  • Some organizers have 48 hours time limit to confirm an order and tickets are sent via e-mail after their confirmation. This fact is always indicated in the purchase procedure of particular tour. In such a case, you will get your tickets until 48 hrs from the order.

I lost/destroyed/damaged my ticket. What should I do?
No problem! Go back to your confirmation e-mail. Here, you can either print your e-Ticket attached to the email, or click on "here" link that will take you to Customer Summary page where you will find the "Print e-Ticket" icon. By clicking on the icon you will have the e-Ticket ready for printing.


2. Order time limit expiration

I booked a ticket but I could not buy it due to order security time limit expiration. What is that?
After making a reservation you need to purchase the ticket within 20 minutes, otherwise your reservation expires. Simply go back to the tour, order tickets again  and complete the ordering process within 20 minutes. Please have your credit card and personal information ready to facilitate the order process and avoid order time expiration.


3. I can´t print my ticket

I do not manage to print the e-Tickets. What should I do?
Please make sure you have the Acrobat Reader or some other printing program installed on your computer. If not, download here for free


4. Tickets via post

Can I receive my e-Tickets via post?
Unfortunately this option is not possible.


5. Tour cancelled/ date changed

My tour was cancelled. Will I get my money back?
If the organizer cancels the tour, we will send you the full amount paid for the ticket back to the account you used for payment. We understand this must be inconvenient to you and we will send the payment back to your account as soon as possible.

My tour was moved to another day or hour. What should I do?
If you are comfortable with the new time of the tout you don’t need to do anything. Your ticket is valid for the new time of the tour. If the new time is inconvenient to you please contact us and we will refund the entrance fee back to your account.

According to the business conditions, we refund the tickets within 30 days from the date when we received the payment back from the organizer. After sending from our account, it can take 3-5 working days for the transaction to be credited to your account. Some credit card companies may have different processing time.


6. Refunds

I bought a ticket but cannot go to the tour. Will I get my money back? 
According to the terms and conditions, the admission fee is not refunded in such a case. However, if you contact us well in advance (more than 48 hours) before the start of the tour, we will discuss with the organizer the possibility of a replacement date or refund of the entrance fee. In some cases, it is necessary to count with a cancellation fee, depending on the time when you notify us. If you inform us later than 48 hours before the start of the event, the organizer will probably not refund even part of the entrance fee.
In case that you contact us after the event, the entrance fee cannot be refunded.

According to the business conditions, we refund the tickets within 30 days from the date when we received the payment back from the organizer. After sending from our account, it can take 3-5 working days for the transaction to be credited to your account. Some credit card companies may have different processing time.


7. Tours with children

Some tours are more suitable for small children, some are less. We recommend you to always consider, especially with very small children, the duration of a tour, time needed to get to meeting point and the overall concent of the tour.


8. Discounted tickets

  • Senior citizen and student discounts
    For some events, a senior discount is offered to persons over age 65. Student discount is often provided as well. In case such a discount is offered, it is given with the tickets price (if the discount is not mentioned, it is not provided and only the full price is valid). The promoter reserves the right to request a valid ID, i.e. passport showing client’s right to the discount, or student ID in case of student discount.
  • Group discounts
    In some cases, tour agencies offer group discounts. If this is the case, it is indicated in the programme of a tour on our website. To get discounted tickets for your group, feel free to contact us via Group discounts form.

9. Additional fees

Will I pay any additional fees on the tour?
For the tour itself, you do not pay any extra fees and the price on Tours in Prague website is the final price. However, in some cases, the entrance fees to interiors of the monuments are not included in tour price and you will need to pay them directly at the spot. If this is the case, you will find this information in the tour program on our website.


10. Mobile tickets

Is it possible to attend the tour with an e-Ticket displayed on my mobile phone, iphone, tablet, etc.?
In some cases it is necessary to come up with a printed ticket, but more and more often the guides accept tickets displayed on mobile phone. You will find a notification that it is possible to come to the tour with a ticket to the mobile phone below the photo of the tour progamme. You will find this information also in your confirmation e-mail with tickets. If this notification is missing, only printed tickets are accepted. 


11. Vouchers

Vouchers
In case you purchased vouchers, it is necessary to have the printed voucher with you and follow the instructions given on the voucher and either change the voucher for a valid ticket at the box office of the tour promoter.


12. Hotel pickup

Some tour agencies and most of private guides offer pick up from your hotel or other meeting point that you suggest. In such a case, you precise the address of your hotel or any meeting point in Prague you suggest while purchasing tour ticket.


13. Meeting points

Where do I find information about meeting point of my tour?

  • Before purchase:
    Meeting point of a tour is always precised in tour programme on our website. You can find the address of a meeting point as well as its location on the map.
  • After purchase:
    You will find the address of the meeting point in the confirmation e-mail which you get after tickets order. There is also a link "Show on the map" which helps you to see the meeting point location.
  • Having ticket already:
    The address of a meeting point is written on your e-ticket.

14. I can´t find the meeting point

  • First of all, check the meeting point address on your ticket and find the meeting point location on the map.
  • If you are still uncertain about the location, feel free to call the tour agency or your guide. You will find the phone number on your ticket.
  • You may also call our hotline. We will be happy to help. 

15. Best time to arrive to a tour

When should I arrive to the tour?
It may take a longer time to get to a place in a city you don't know. Therefore, it is better to set off in advance so that you arrive for the tour 15 minutes before the start. Better to be at the spot sooner and admire the beauty of the surroundings than to miss a tour...


16. Contact us

Do you still need some help? 
If you have any further questions please contact us and we will promptly respond to your request.
E-mail: tickets@toursinprague.com
Hotline: +420 601 333 626 (10:00 - 20:00 CET)

 

Guided group tours in Prague

Guided group tours in Prague - preview image

Explore Prague, discover the most attractive places and learn about their history. Friendly guides will introduce you to the most important things, tell you interesting stories, and recommend local attractions.

Private sightseeing tours in Prague

Private sightseeing tours in Prague - preview image

Just you and your guide! Get to know the most beautiful places in Prague in private or only with your loved ones. Safe anti-covid tours with knowledgeable guides will ensure you unforgettable moments on the most attractive spots.

Old Town Prague & Astronomical Clock

Old Town Prague & Astronomical Clock - preview image

Visit the most beautiful square in Prague! A must-see for all lovers of history and architecture. See the unique medieval Astronomical Clock adorning the Old Town City Hall, Church of Our Lady before Týn, or magnificent St Nicholas church.

Prague historical center

Prague historical center - preview image

Take a walk around the very heart of Prague. From the Old Town, most ancient Prague´s quarter, through picturesque Jewish Quarter, across magic Charles Bridge, you will get to Lesser Town and the biggest castle complex in the world, Prague Castle.

Prague Jewish Quarter

Prague Jewish Quarter - preview image

Choose your Prague Jewish Quarter tour. You will get to know the most ancient synagogue in Europe, The Jewish Ceremonial Hall, the famous Old Jewish Cemetery, and other monuments that survived the Nazi occupation.

Lesser Town of Prague

Lesser Town of Prague - preview image

Wander around Prague Lesser Town, the most romantic quarter of Prague abounding with magnificent palaces and gardens. You will see the breathtaking St Nicholas church and picturesque Kampa Island with the famous Lennon Wall.

Vyšehrad Tours

Vyšehrad Tours - preview image

Get to know Vyšehrad, the oldest settlement in Prague, home to the first Czech kings and place where Antonín Dvořák, Bedřich Smetana, or Alfons Mucha got buried. Vyšehrad park offers a 360-degree view of Prague, so enjoy breathtaking views of the city!

Special tours

Special tours - preview image

Do you want to get to know Prague while enjoying your daily portion of running? Or will you become a professional Prague photographer for a while? Choose from some specialized and unique tours and experience Prague differently!

Sightseeing cruise

Sightseeing cruise - preview image

Take a boat tour and enjoy unique views of Prague´s most beautiful sights. Whether you treat yourself to a romantic dinner on board or choose an hour-long guided cruise, you will get to know Prague from the river Vltava like never before from its banks.

Bus Tours in Prague

Bus Tours in Prague - preview image

Bus tours of Prague are a great way to quickly get to know the city and get a basic orientation. Explore Prague Old Town, Prague New Town, the Lesser Town, Prague Castle, and other beautiful parts of Prague without having to get off the bus.

World War II Prague Tours

World War II Prague Tours - preview image

How did the people of Prague live during World War II? How did they resist the horrors of the occupation? Discover memorable places in Prague, where the dramatic moments of World War II took place, get to know the brave heroes of that time.

Food & Drinks Prague tours

Food & Drinks Prague tours - preview image

Would you like to taste what we Czechs like to eat? Knowledgeable guides will show you where to try the best specialties of Czech cuisine. Visit some of Prague’s famous historical breweries and indulge in an array of Bohemia’s finest beers.

Museums & galleries in Prague

Museums & galleries in Prague - preview image

Book your tickets to the most attractive Prague museums and art galleries. Discover the rich collections of the world and Czech painters, see extraordinary works by contemporary local artists. Get to know Prague´s cultural richness.

Private tours out of Prague

Private tours out of Prague - preview image

Just you and your guide! Get to know the most beautiful places in the Czech Republic in private or only with your loved ones. Safe anti-covid tours with knowledgeable guides will ensure you unforgettable moments on attractive spots.

The picturesque town of Český Krumlov

The picturesque town of Český Krumlov - preview image

Don´t miss the most popular day trip from Prague! Český Krumlov is a magic UNESCO-listed town located in the south of the Czech Republic. Get lost in its romantic narrow aisles, admire Renaissance frescos, see the fairy-tale Český Krumlov Chateau.

Guided group tours out of Prague

Guided group tours out of Prague - preview image

Explore the Czech Republic, discover the most attractive places and learn about their history. Friendly guides will introduce you to the most important things, tell you interesting stories, and recommend local attractions.

Kutná Hora

Kutná Hora - preview image

Only one hour away from Prague, you will discover a uniquely preserved medieval silver mining city with the Gothic masterpiece, the Cathedral of St Barbara. If you like unusual things, don´t miss the macabre Bone Chapel in nearby Sedlec.

Karlovy Vary

Karlovy Vary - preview image

Book your tour to Karlovy Vary and spend a great day in the most famous Czech spa town. Admire the splendid buildings, enjoy the elegance of its collonades, taste Becherovka liqueur and spa wafers, visit Moser glassworks factory, and much more.

Terezín

Terezín - preview image

The Terezín Memorial honors the victims of the Nazi persecution during WWII. Although the exhibition is emotionally draining, it carries an important message. At these awful times, facing death daily, the prisoners kept a strong will to live and love.

Group discounts

Group discounts - preview image

Make use of discounts for groups. We offer discounted tickets for groups of 10+ people. Do not hesitate to contact us, and we will be happy to negotiate the best possible price for you. Just choose your tour, we will take care of the rest.

Gift Certificates

Gift Certificates - preview image

Unique present for your loved ones. Is someone precious to you planning a trip to Prague? Surprise them with a unique present and give our Gift Certificate! Let them choose where to go and what to see in Prague and the Czech Republic.

Our tip